Monri Payments can proudly add another satisfied client to its list – Curry Bowl, a Zagreb-based restaurant known for its Sri Lankan cuisine. We implemented a comprehensive integration of our Remaris solutions to streamline the restaurant’s operations, connecting two locations into one unified system. This allowed for smooth communication between the separate kitchen, bar, and guest areas.
“Curry Bowl is located in the very center of Zagreb, and as a result, the location comes with certain challenges – such as small, scattered spaces.That’s why we turned to Monri to help simplify our operations, including the order management and guest experience. What Remaris did was assess our terrace and provide a mobile app that enables service on the terrace. Also, when we place an order, the drink ticket goes straight to the bar, the kitchen order goes to the kitchen, and a separate ticket goes to the salad station.” said Brian Senaratne, co-founder and CEO of the Curry Bowl franchise.
VIDEO Curry Bowl: How Monri Transformed Our Operations
With our Remaris hospitality cash register, we enabled the staff to work with handheld waiter terminals – orderman devices – while integrating a kitchen display system in the kitchen. Once an order is ready, the waiter instantly receives a notification on the orderman, which speeds up the entire process and allows for faster table turnover.
“Remaris also provided us with a kitchen display system. So, when the kitchen finishes preparing a meal, the staff no longer needs to use intercoms or radios – they simply confirm the order, and we receive a notification at the bar. This has streamlined the process and ensured that guests don’t have to wait longer than necessary, increasing the overall efficiency of our operations. Mobile devices are a really an important factor for us because, as I mentioned, we have three terraces and are constantly walking around. Curry Bowl is a high-traffic restaurant, so we need to be fast in order to take the order as soon as the guest arrives and make sure it’s processed on time. We regularly have guests waiting in line to get in, so if an order is delayed, it becomes a major issue.”
Brian also added: “Before Monri’s solution, things were quite complicated because we operate across two locations and constantly relied on walkie-talkies or intercoms for communication. Not only was this inefficient, but it also disrupted the guest experience – we’re in a small space where people are constantly talking, which didn’t help create the kind of atmosphere we’re known for. And enhancing the guest experience is exactly what we’re all about.”
Monri has the perfect solution for your hospitality business. Get in touch with us via the link.
