From Mega concerts to Advent: How Monri Technology powers major events behind the scenes

In the latest issue of GOST magazine, the official publication of the Zagreb Hospitality Association, an article has been published offering insight into Monri’s technology and its role in modern hospitality. Below, we present the article from the November 2025 issue.

When you speak with Irena Turić from Monri Payments, a company specializing in cash register software and payment solutions, you quickly realize that behind the biggest domestic events, there is much more than music, good food, and cold drinks. There are people like her – and technology that has to withstand it all. Rain, crowds, peaks of 70,000 visitors, hundreds of taps, dozens of food zones.

“Throughout the year, we receive several calls daily, but when the season starts, it’s 20 to 30 calls just for rentals,” says Irena, Monri’s Customer Success Specialist and the voice you hear when you call Monri to rent cash registers. “Festivals, one-day events, beaches, ice cream, deck chairs, souvenir sales… they call us from all over.”

Monri has a solution for all these stories. Remaris catering cash registers for festivals and food courts, along with handheld terminals for waiters that are especially suitable for VIP zones. Start mobile cash registers with card payment for fast, on-the-go sales. Integration with Monri’s SinglePOS devices for secure and fast card processing. And what matters most to event organizers – a cash register that arrives fully prepared, with support from Monri’s technical and helpdesk team.

“The client sends us all the data, and the cash register arrives ready to operate. Price lists, operators, fiscal certificate, integration with the POS device… everything is already inside. Literally, just plug it in, and it works,” says Irena. During the season, 40–50 cash registers are handled by our technicians daily. We are the only ones in Croatia offering a complete solution – a fiscal cash register, internet, and POS integration. The client only needs electricity on-site,” explains Irena.

Behind the scenes, Monri carried out an operation of the kind usually seen at the world’s largest festivals. More than 30 experts in the field and at headquarters covered every inch, every cash register and POS device, every point of sale.

“On the ground, it looked like a small army. Each technician knew their zone, and every issue had a defined protocol. But the best part is that—there were no issues,” says Irena, adding that the organisers didn’t have to worry about whether the system would withstand the pressure of hundreds of thousands of transactions. They could focus on the audience, the programme, and logistics. The technology ran on its own.

Due to the major events and the large number of cash registers, POS devices, and receipt printers, the technical team temporarily relocated to the Zagreb Fair this season. In one pavilion, they assembled, tested, and integrated equipment for festivals that attract tens of thousands of visitors.

What it’s like to run events with a partner such as Monri is best illustrated by its clients. Marin Vasilj, the organiser behind several gastro festivals, including Burger Fest, as well as numerous stands at Zagreb Advent, has been working with Monri for years.

“We’re extremely satisfied. Every year, they improve the system and make our job easier – from the cash register to the POS and the back office. Their helpdesk is excellent; they literally work day and night when needed,” says Marin Vasilj.

Jakov Crnjak from Mrav System, who has traditionally worked with Monri on the Ultra Festival in Split and other major events, such as the Ed Sheeran concert, knows what a reliable solution means when 70,000 people pass through the bars in a single night.

“We couldn’t maintain the standard we’ve set without Monri. Some device features were developed specifically for us. We asked for the device to be able to go into minus because of the cup deposit – and the very next time, it was implemented. Consider it done – that’s how they work,” Crnjak explained.

Why do hospitality professionals who work on events choose Monri? Because they can get everything in one place – a cash register and a POS device with internet, ready to use; mobile and fixed devices depending on business needs; solutions for VIP zones and cashless systems; plus the ability to track spending, orders, and turnover in real time through an advanced back office and mobile app.

“Anyone working in event hospitality – from small Advent stalls to the biggest festivals – finds the right solution with us. That’s why organisers call us year after year,” Irena concludes.