Elevated above the city center and perceived as a true green oasis, Kawa is a specialty coffee lounge bar. From the very beginning, Kawa has maintained high quality standards and strives for perfection in every segment of its business.
However, in a dynamic hospitality environment, the quality of the offering is no longer the only factor of success. Having a reliable hospitality cash register that supports business growth, simplifies daily operations, and provides full control over the business is equally important. That is exactly why Monri Payments develops and implements solutions tailored to the real needs of hospitality businesses.
The Challenge: Business Growth and Operational Efficiency
During its growth phase, Kawa used several different software solutions, but none fully met the venue’s actual needs. The goal was clear: to make the work of waiters and bartenders easier and to gain better insight into daily operations.
Monri Payments provided Kawa with the Remaris hospitality cash register — a solution that combines fiscalization, item management, and an advanced back office, with the option of integration with POS terminals for card payments.
“After reviewing the presentations and seeing Remaris in use at other venues, we realized it was the best step forward for improving our operations.”
The Solution: Remaris as the foundation of modern hospitality
One of Remaris’ key advantages is its intuitiveness. Implementation was quick, and staff training was simple and logical, allowing the system to be adopted rapidly.
“The training sessions were quite simple and logical, and our staff were able to get up to speed very quickly.”
Remaris enabled Kawa to better organize their workflow, issue receipts faster, and rely on a system that adapts to the venue’s specific needs.
Supporting growth and event operations
As Kawa expanded its business and started hosting events in Sarajevo, a solution was needed that could operate beyond the traditional coffee shop setting. The mobile cash register functionality within Remaris proved to be the perfect fit for this type of operation.
“Working with Remaris through the mobile cash registers was perfect for our events.”
Additionally, entering all inventory into the system and using the advanced back office allows instant generation of reports, giving the owners complete real-time insight into operations.
“The back office is exceptionally well designed, and we can generate all reports instantly, which is a major advantage in hospitality operations.”
Monri Payments as a long-term partner for hospitality
The collaboration with Kawa demonstrates how a hospitality cash register tailored to real operational needs can be a key tool for growth and stable business management. Remaris, as part of Monri Payments’ offering, helps hospitality businesses simplify daily operations, increase efficiency, and stay focused on what matters most – service quality and guest experience.
