Generali Insurance in Croatia has received a special recognition from the Generali Group — the Lifetime Partner Award — for improving business operations and customer experience by implementing Monri’s SinglePOS solution.
Before adopting the SinglePOS solution for card payments, each Generali branch used multiple physical POS devices, which led to significant administrative complications, increased banking and maintenance costs, and time-consuming card payment processing.
This project, in partnership with Monri, aimed to introduce a single device per office that could process all types of credit cards, enable mobile solutions for field agents, and automate background processes.
“Significant Time Savings and Higher Premium Collection”
“The implementation of the SinglePOS solution resulted in significant savings in working hours, increased premium collection, and reduced administrative tasks. Additionally, it lowered material expenses and banking fees, contributing to our ‘Lifetime Partner’ strategy. We thank Monri for their outstanding collaboration and support in the digital transformation of our operations, which further enhanced both our customer experience and operational efficiency,” said Krešimir Kolar, Head of Accounting at Generali Insurance.
“We always listen to our clients’ needs and work on developing solutions tailored to each business. Awards like this validate that approach and are a great motivation for continuous innovation. We are proud that Generali recognized Monri as a strategic partner in the digitalization of payment processes and that we achieved significant benefits together — both for their business and their end users,” said Hrvoje Kranjčec, Monri’s Sales Manager.
Generali Highlights the Following Benefits of Implementing the SinglePOS Solution:
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Improved customer experience: Faster and more efficient transactions reduce waiting times and enhance overall customer satisfaction
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Efficient partner collaboration: Transparent and quick communication with partner banks via a single device strengthens trust and relationships
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Scalability and flexibility: The solution adapts to the growing needs of the business, allowing the onboarding of new partners and increased transaction volumes
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Cost reduction: Automation and efficiency lower operational expenses, including banking fees and device maintenance costs
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Sustainability: Digitalization reduces the need for paper receipts and documentation, contributing to more eco-friendly operations
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Digital transactions and traceability: An increase in cashless payments and a reduction in cash transactions, which is significant for the Croatian market where cash is still widely used
With Monri’s mobile POS, Generali offices have gained greater flexibility — allowing customers to sign insurance policies wherever it suits them, even at a café.
And as Generali Insurance continues to embrace digitalization, there’s also Generali PRO – an innovative digital tool that can offer personalized insurance solutions tailored to your needs in just a few simple steps. See how a Generali agent can quickly and easily prepare a custom analysis for you on our YouTube channel.
